1 Overview & Scope
This Privacy Policy applies to all personal data collected by pkrvip in connection with the operation of our online gaming platform at pkrvip.click. It covers data collected when you register for an account, make a deposit or withdrawal, use our games, contact our support team, or otherwise interact with the pkrvip platform in any way.
pkrvip is the data controller for the personal information you provide to us. This means we are responsible for deciding how and why your data is collected and used, and we are accountable for handling it appropriately.
This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full set of agreements governing your use of pkrvip. By registering for a pkrvip account, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
Who this applies to: This policy applies to all registered players on pkrvip, as well as to visitors to the pkrvip platform who have not yet created an account. If you are accessing pkrvip on behalf of another person, you are responsible for ensuring they are aware of this policy.
2 Data We Collect
pkrvip collects only the personal data necessary to operate your account, process your transactions, fulfil compliance obligations, and provide you with support. The following table summarises the categories of data we collect:
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / ID document number | Age verification, identity verification (KYC), fraud prevention |
| Contact Data | Email address, mobile number, city of residence | Account communication, support, promotional messages (if opted in) |
| Financial Data | Easypaisa / JazzCash account number, bank account details for IBFT, Visa/Mastercard card details (tokenised) | Processing deposits and withdrawals, anti-money laundering checks |
| Transaction Data | Deposit amounts, withdrawal amounts, dates and times, payment method used | Account management, dispute resolution, compliance reporting |
| Gaming Activity Data | Games played, bets placed, game results, session duration, win/loss history | Responsible gaming monitoring, dispute resolution, fraud detection |
| Technical Data | IP address, device type, browser, operating system, session cookies | Platform security, fraud detection, improving platform performance |
| Support Data | Chat transcripts, email correspondence, complaint records | Resolving queries, training, dispute investigation |
| Verification Documents | Copies of government-issued ID, proof of payment method ownership | KYC compliance, regulatory obligations |
pkrvip does not collect sensitive personal data such as health information, biometric data, or religious or political views. We do not collect data about your browsing habits on websites other than pkrvip.click.
3 How We Collect Your Data
3.1 Data You Provide Directly
The majority of data pkrvip holds about you is data you have provided directly — when you fill in the registration form, complete identity verification, make a deposit, contact our support team, or update your account settings. This includes your name, date of birth, email address, mobile number, and payment method details.
3.2 Data Collected Automatically
When you access pkrvip — whether or not you are logged in — our platform automatically collects certain technical data about your session. This includes your IP address, the type of device you are using, the browser and operating system version, the pages you visit on pkrvip, and the duration of your session. This data is collected using cookies and server logs. It is used for platform security, fraud detection, and improving the performance of the pkrvip platform on Pakistani network conditions.
3.3 Data from Payment Providers
When you make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, the relevant payment provider confirms the transaction to pkrvip along with reference information necessary to match the payment to your account. pkrvip does not receive your full payment credentials — card numbers, for example, are tokenised by the payment processor before being shared with pkrvip.
3.4 Data from Third-Party Verification Services
pkrvip may use licensed third-party identity verification services to confirm the authenticity of documents you submit during KYC. These services process your document against their verification databases and return a pass or fail result to pkrvip. The full document data is handled in accordance with those providers' own data protection practices, which pkrvip reviews before engaging any such service.
4 Why We Use Your Data
pkrvip uses your personal data only for specific, legitimate purposes. We do not use your data in ways that go beyond what you would reasonably expect when you sign up for an online gaming platform. The lawful bases and purposes for our use of your data are as follows:
4.1 Contract Performance
Most of our data processing is necessary to operate your pkrvip account and provide you with the services you have signed up for. This includes: registering your account; processing your deposits and withdrawals in PKR; making games available to you; maintaining your gaming history; sending you account notifications such as deposit confirmations and withdrawal updates; and providing support when you contact us.
4.2 Legal and Regulatory Compliance
pkrvip is required by applicable law and compliance obligations to collect and retain certain data. This includes age verification, identity verification (KYC), transaction records for anti-money laundering purposes, and responsible gaming monitoring. We cannot waive these requirements — they are not optional, and your data will be retained for the legally required periods regardless of whether you close your account.
4.3 Legitimate Interests
pkrvip uses technical data — including IP addresses, device information, and session data — to detect and prevent fraud, account takeovers, and misuse of the platform. We also monitor gaming activity patterns as part of our responsible gaming programme. These activities are in the legitimate interests of pkrvip and its players, and do not override your fundamental privacy rights.
4.4 Consent — Marketing
pkrvip will only send you promotional emails, SMS messages, or push notifications about bonuses and offers if you have given explicit consent to receive them — either during registration or subsequently through your account settings. You can withdraw this consent at any time by updating your communication preferences or by contacting our support team.
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you, other than standard fraud detection checks that are common practice in the online payments and gaming industry. If an automated check flags your account, a human member of the pkrvip compliance team reviews the case before any action is taken.
5 Who We Share Your Data With
pkrvip does not sell your personal data to anyone. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
5.1 Payment Processors
When you make a deposit or withdrawal, pkrvip shares the minimum required transaction information with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT, or your card processor. This is necessary to process the payment. Each payment provider handles your data in accordance with their own privacy policy and applicable financial regulations.
5.2 Identity Verification Providers
During KYC verification, pkrvip may share identity documents and related data with licensed third-party verification service providers who process the verification check on our behalf. These providers are contractually bound to handle your data securely and use it only for the verification purpose specified by pkrvip.
5.3 Game Content Providers
pkrvip's live dealer games and some digital game content is provided by licensed third-party software providers. These providers may receive limited technical data (such as session tokens) to connect you to their game streams and record game outcomes. They do not receive your full identity or payment data.
5.4 Regulatory and Law Enforcement Authorities
pkrvip may be required by applicable law to disclose personal data to regulatory authorities, law enforcement agencies, or courts. Such disclosures are made only to the extent legally required and are not made on a voluntary basis beyond what is compelled by law.
5.5 Professional Advisers
pkrvip may share data with lawyers, accountants, or auditors engaged in the course of their professional duties. All such advisers are bound by professional confidentiality obligations.
No sale, no advertising networks: pkrvip does not share your data with advertising networks, social media platforms, or data brokers. Your personal information is not used to build advertising profiles or target you with third-party advertising outside the pkrvip platform.
6 Cookies & Tracking Technologies
6.1 What Are Cookies
Cookies are small text files placed on your device when you visit pkrvip.click. They allow the platform to recognise your device on subsequent visits, maintain your session while you are logged in, and collect technical information about how you use the platform.
6.2 Cookies pkrvip Uses
- Essential cookies: Required for the platform to function. These maintain your login session, remember your language and display preferences, and enable the payment and game systems to operate correctly. These cannot be disabled without breaking core platform functionality.
- Analytics cookies: Used by pkrvip's internal analytics system to understand how players navigate the platform — which pages are most visited, where players drop off, and how the platform performs on different devices and connection speeds. This data is used in aggregate and is not linked to your identity.
- Fraud detection cookies: Used as part of pkrvip's fraud and bot detection systems. These cookies help distinguish legitimate player sessions from automated access attempts.
6.3 Managing Cookies
You can control or delete cookies through your browser settings. Disabling essential cookies will affect your ability to use the pkrvip platform, including logging in and completing transactions. Disabling analytics or fraud detection cookies may reduce the platform's ability to provide a personalised experience and may affect fraud protection on your account. Instructions for managing cookies are available in the help documentation for all major browsers.
7 Data Retention
pkrvip retains your personal data for as long as necessary for the purposes described in this policy. The key retention periods are:
- Account data (name, contact details, identity documents): Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
- Financial transaction records: Retained for a minimum of five years from the date of the transaction, as required by financial regulation and compliance obligations.
- Gaming activity records: Retained for a minimum of three years after account closure for dispute resolution and responsible gaming audit purposes.
- Support correspondence: Retained for two years from the date of the last communication in a support thread, or longer if the correspondence is part of an unresolved dispute.
- Technical and log data (IP addresses, session data): Retained for up to 90 days in standard logs, and for up to two years where flagged as part of a fraud or security investigation.
When data is no longer required for any lawful purpose, pkrvip securely deletes or anonymises it. Anonymised data — from which you can no longer be identified — may be retained indefinitely for statistical and analytical purposes.
8 Data Security
pkrvip takes the security of your personal data seriously and has implemented the following technical and organisational measures to protect it:
- SSL/TLS encryption: All data transmitted between your device and pkrvip.click is encrypted in transit. This applies to login, registration, payment, and all other pages on the platform.
- Encrypted storage: Sensitive data fields — including identity documents and financial data — are encrypted at rest in pkrvip's database infrastructure.
- Access controls: Access to player data within pkrvip is restricted by role. Only team members with a legitimate operational need to access a specific category of data are granted access. Access is logged and reviewed regularly.
- Tokenisation of payment data: Card payment details are tokenised by our payment processor before reaching pkrvip systems. pkrvip does not store raw card numbers.
- Regular security reviews: pkrvip's technical infrastructure undergoes regular security assessments to identify and address vulnerabilities before they can be exploited.
No security system is completely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkrvip will notify affected players promptly and take all reasonable steps to contain and remediate the breach.
Your responsibility: The security of your pkrvip account also depends on you keeping your login credentials confidential. pkrvip will never ask for your password. If you believe your account credentials have been compromised, contact pkrvip support immediately at support@pkrvip.click.
9 Your Data Rights
As a pkrvip player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team via Live Chat, WhatsApp, Telegram, or email at support@pkrvip.click.
Right of Access
You can request a copy of all personal data pkrvip holds about you. We will provide this within 30 days of receiving your request.
Right to Rectification
If any data pkrvip holds about you is inaccurate or incomplete, you have the right to request that we correct it.
Right to Erasure
You can request deletion of your personal data. This right is subject to our legal retention obligations — some data must be kept for regulatory reasons even after account closure.
Right to Object
You have the right to object to our use of your data for marketing purposes. You also have the right to object to processing based on legitimate interests where you feel your rights override those interests.
Right to Portability
You can request that pkrvip provides your personal data in a structured, machine-readable format so you can transfer it to another service provider if you wish.
Right to Restriction
In certain circumstances, you can ask pkrvip to restrict processing of your data — for example, while you contest the accuracy of the data we hold.
pkrvip will respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by up to a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights under normal circumstances.
10 Children's Privacy
pkrvip is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered for a pkrvip account or provided personal data to the platform, please contact us immediately at support@pkrvip.click. We will investigate and, if a minor's account is confirmed, close it immediately and delete the associated personal data to the extent not required for regulatory retention.
As part of our age verification process, pkrvip requires date of birth at the time of registration and may request government-issued identification to confirm age before processing withdrawals. Accounts where age verification raises concerns are suspended pending review.
11 Marketing Communications
pkrvip sends promotional communications — including information about bonuses, special offers, new games, and seasonal promotions — only to players who have consented to receive them. Consent is obtained during the registration process via an opt-in checkbox, or subsequently through your account communication preferences.
11.1 What We Send
Marketing communications from pkrvip may be sent via email and SMS (text message). We do not send unsolicited push notifications to your device without your explicit consent through the notification permission on your browser or device.
11.2 Opting Out
You can opt out of marketing communications from pkrvip at any time by: clicking the "unsubscribe" link in any marketing email; replying STOP to any marketing SMS; updating your communication preferences in your pkrvip account settings; or contacting our support team directly. Opting out of marketing communications does not affect operational messages about your account — deposit confirmations, withdrawal notifications, and security alerts will continue to be sent regardless.
11.3 Responsible Gaming Communications
pkrvip sends responsible gaming communications — including reminders about deposit limits, session duration alerts, and information about available support resources — to all active accounts. These are considered operational communications and are not subject to marketing opt-out preferences. They form part of pkrvip's commitment to player welfare.
12 Third-Party Links
The pkrvip platform does not contain links to external websites or third-party services beyond those directly involved in operating your account — such as payment providers when you are redirected to complete a transaction. In the event that any third-party link is present on the platform, please be aware that those websites operate under their own privacy policies, and pkrvip has no control over how they collect, store, or use personal data. We recommend reviewing the privacy policy of any external website you visit.
13 Changes to This Privacy Policy
pkrvip may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or applicable legal requirements. When we make a material change — one that significantly affects your rights or how we use your data — we will notify you via the email address registered on your pkrvip account before the change takes effect. Minor or administrative updates may be made without prior notice.
The current version of this Privacy Policy is always available on this page. The "Last Updated" date at the top of the page indicates when the most recent change was made. We encourage you to review this page periodically, particularly before providing additional personal data to pkrvip or after a significant gap in your use of the platform.
Your continued use of pkrvip after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with a change, you should stop using the platform and contact our support team to close your account.
14 Contact & Complaints
If you have any questions about this Privacy Policy, about how pkrvip handles your personal data, or if you wish to exercise any of your data rights, please contact our Data Privacy team using the following channels:
pkrvip aims to respond to all privacy-related queries within 3 business days and to fulfil data rights requests within 30 days. If you are not satisfied with the way pkrvip has handled a privacy concern, you have the right to raise the matter with the relevant data protection authority in your jurisdiction. pkrvip will cooperate fully with any regulatory authority investigation arising from a complaint about our data handling practices.
For responsible gaming support — including help with deposit limits, session controls, or self-exclusion — please visit our Responsible Gaming page or contact our support team directly. Responsible gaming requests are treated with complete confidentiality and are actioned immediately.